i-FM Interviews
Onwards & upwards
OCS is an FM service provider on the up. Bob Taylor tells i-FM that the secret to its success isn’t really a secret at all.
An elite new venture
After 15 years with Macro, Bill Heath left to explore new opportunities. They’ve certainly come knocking and include a new international business proposition, as he tells Fiona Perrin.
Pledging to do more
Sodexo's recently published Public Service Pledge has drawn a lot of interest in an FM marketplace that, if not troubled, is at least a bit unsettled. It would be easy to see the document as one more by-product of the Carillion debacle, but it is not.
A sustainable strategy
In light of the FM market’s recent troubles, Tony Raikes tells i-FM that the outsourcing sector might have forgotten what it means to be sustainable.
Putting the patient first
Public healthcare in the UK is facing extreme financial pressure, with NHS trusts struggling to fund vital services. James Taylor tells i-FM how facilities services companies can help to ease the burden.
A hub of knowledge
Graham Perry has played a pivotal role in the development of FM software since he moved to the UK from South Africa six years ago. Here, he talks about that journey and what might come next.
Enterprise-to-Enterprise: the next step in FM outsourcing
Juergen Kulka introduces i-FM to a new outsourcing model and explains why this could represent a step-change in facilities services.
A people perspective on leadership
HR manager to chief executive might be an unusual route to the top, but CJ Green believes in an industry like facilities management it makes total sense. She speaks to Simon Iatrou.
Finding your voice
Simon Iatrou talks to Nicola Lovett, CEO of ENGIE Services, about how her organisation is adapting to the changing landscape of support services.
Changing with the times
Sean Haley, Regional Chair for Sodexo UK & Ireland, tells Simon Iatrou why a changing world should mean a change of business.
From rags to riches
Joel Briggs tells Simon Iatrou why the rapid growth of his FM business won’t be punctuated by the mistakes of his competitors.
Being green isn't so black & white
Simon Iatrou sits down with Bouygues Energies & Services’ Steve McDonald to discuss how the business is shaping its sustainability strategy in an increasingly uncertain world.
FM with a conscience
Simon Iatrou talks to Chris Kenneally about Cordant Group's switch to social enterprise and the wider implications for an FM industry in need of change.
Reporting up
Simon Iatrou talks to Jeff Flanagan about the importance of an evidence-based approach in any effort to promote the FM profession.
Tech Talks
Is technology a friend or foe to facilities management? Graeme Hughes tells Simon Iatrou why scary new concepts like AI and automation are nothing to be afraid of.
Change of plan
Simon Iatrou talks to Michael Rooney about GSH's re-entry into the UK facilities management market.
Shaping the user experience
Emmanuel Chautemps tells Simon Iatrou why personalised service is the future.
The Integrator: A sign of things to come
Simon Iatrou talks to Mark Seastron about a new service delivery model for Sodexo.
The Chief Happiness Officer
Debra Ward tells Simon Iatrou why corporate real estate is now very much in the business of people.
One-club man
How does it feel to spend 40 years in the same organisation? Phil Hooper talks to Simon Iatrou about his journey in the world of catering and FM.
Experience counts
Simon Iatrou looks at how one FM service provider is redefining what it means to be a customer.
FM: from east to west
Tenon FM is on the rise and Simon Iatrou recently caught up with Tim Hancock and Manjit Rajain, two of the key actors behind the company's success.
Designing for competitive edge
Simon Iatrou talks to Tim Oldman about how Leesman's client, The Boston Consulting Group, has turned its latest and decidedly non-corporate office into a tool for competitive advantage.
Transformers
Change is bold but it's not easy. Sometimes it needs a specific kind of leader. In our latest featured interview, Simon Iatrou talks to Bellrock CEO David Smith about his role and his plans for the company.
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