i-FM Interviews
Ready for a healthy debate?
Martin Pickard, FM Guru and chair of next month's Workplace Futures conference, tells Fiona Perrin why it's time to put wellness at the heart of FM.
Sustainable solution
Atalian Servest is about to invite all of its 27,000 employees to join in a competition that will identify the company's top in-house entrepreneur. We talked with Matt Chapman to find out why and how, and what this means to him in particular.
Whole workforce innovation
Technology really delivers competitive advantage when used to bring a whole organisation together, Graeme Hughes, MD of FM software company Innovise, tells Fiona Perrin.
Changing business, person by person
Chris Kenneally, CEO of Cordant Group, is 18 months into the journey to turn a commercial giant into a social business. Fiona Perrin met him to discover it's all about improving individual lives.
What I've learned along the way
Andy Chappell, now head of global corporate clients for ISS, has risen fast up the corporate ladder. As he settles into his new role, he shares advice for young FMs who might hope to emulate his success.
Getting on with it
Atalian Servest is good at giving the impression of being a calm, low-key sort of place. There’s none of that shouting about 'hey, look at us' that often goes with rapid growth and development.
Flexible friend
Kurt Mroncz is in an ideal position to understand what's happening and why in the rapidly changing flexible accommodation market. He's been in the middle of it for years, building up a huge store of insight.
Start-up in a crowded marketplace
Is this a crazy time to start a new business? When ‘uncertainty’ is the word used to describe everything from the economy through politics to work, and ‘mature’ certainly describes the catering sector? Maybe it is crazy; but then again, maybe not.
Keep calm, and focus on culture
Against the challenge of ongoing change, Amanda Fisher is tackling culture head on at Amey FM, Defence and Justice, as she tells Fiona Perrin.
Converting FM to workplace management
Peter Titus tells Fiona Perrin how his company, DCT Facilities Management, combines FM with personal assistance for a total support service at a top legal firm.
FM: a human business
Andrew Hulbert tells Fiona Perrin that it is Pareto FM's approach to people that is driving success; and he's determined to foster this ethos as the company grows.
Opportunity knocks
Serial entrepreneur Mark Purnell tells i-FM why his latest venture in the facilities management sector is ready to take the next big step.
Vision, clarity, energy
Lucy Jeynes' witty wrap-ups at the annual Workplace Futures conference are famous for their insight. As she prepares to take to the stage this year, she tells Fiona Perrin about what's coming next in the world of workplace.
A productive conversation
A great workplace experience is not going to double the share price, Mace Macro's Ross Abbate tells Fiona Perrin, but it's time to talk to buyers about how it can help close the productivity gap.
We are what we do
He's proud of his big outsourcer background, Martyn Freeman tells Fiona Perrin; but he's back with a new version of FM.
What does good feel like?
It's time we looked at our workplaces through a new lens, Nicola Morris, Sodexo's Divisional MD for Corporate Services, tells Fiona Perrin.
Standard mission
Sodexo is committed to 'Quality of Life Services'. Keith Hamer, its Global VP of Engineering and Asset Management, tells Fiona Perrin why operating to a global standard for hard services is so integral to that vision.
Servest: what next?
Rob Legge talks to i-FM about the ambitious plans behind the newly merged Atalian Servest business.
A fresh perspective
Immersed in the world of FM, it’s only by talking to a newcomer that you are reminded what a strange business this is: the multi-layered procurement processes, the relentless pressure on costs, the temptation to make promises based on a hope and a prayer.
Onwards & upwards
OCS is an FM service provider on the up. Bob Taylor tells i-FM that the secret to its success isn’t really a secret at all.
An elite new venture
After 15 years with Macro, Bill Heath left to explore new opportunities. They’ve certainly come knocking and include a new international business proposition, as he tells Fiona Perrin.
Pledging to do more
Sodexo's recently published Public Service Pledge has drawn a lot of interest in an FM marketplace that, if not troubled, is at least a bit unsettled. It would be easy to see the document as one more by-product of the Carillion debacle, but it is not.
A sustainable strategy
In light of the FM market’s recent troubles, Tony Raikes tells i-FM that the outsourcing sector might have forgotten what it means to be sustainable.
Putting the patient first
Public healthcare in the UK is facing extreme financial pressure, with NHS trusts struggling to fund vital services. James Taylor tells i-FM how facilities services companies can help to ease the burden.
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