i-FM Interviews
Creating the art of the possible
Paul Crilly tells Simon Iatrou why FM services such as cleaning could deliver so much more, if only organisations were prepared to take the necessary risks.
The intelligent client
Zurich Insurance is on a journey to reimagine the relationship its employees have with their workplace, while Sodexo is the service partner helping to make that a reality. Simon Iatrou speaks to both organisations about an ambitious change programme.
FM at starboard
Tim Hancock tells Simon Iatrou how he has managed to balance a lifelong passion for sailing with a successful career in facilities management.
Creating social value
Simon Iatrou finds out how one FM service provider's work with local communities may provide the blueprint for all future facilities management.
Technically Speaking
One year after ISS's acquisition of GSH, Simon Iatrou sits down with Gary Kidd and Kath Fontana to discuss the growth of its technical services business and how this is informing the organisation's evolving approach to service.
From Commodity to Strategy
The commoditisation of facilities management services can be reversed. But FM organisations like Mitie must first ask their customers far more thoughtful questions, says Martyn Freeman. He explains his philosophy to Simon Iatrou.
Trading Places
Does the BFG's demise demonstrate that FM will be just fine without a trade association? Simon Iatrou finds out from CEO Sarah Bentley where it all went wrong, and whether the sector's future may be shaped with no corporate membership representation.
Doing Things Differently
Are existing facilities management service models meeting the challenges set by a changing FM market landscape? Simon Iatrou speaks to Mike Cant, who believes he has a solution that just might contribute to the mix.
Better Recognise
The FM profession needs to find its voice. Simon Iatrou talks with Paul Bagust to see if RICS can help deliver the right platform.
Engineering Service Excellence
In an FM sector where service providers are finding it increasingly difficult to stand out from the crowd, Keith Chanter tells Simon Iatrou why focusing on staff engagement is giving his organisation the competitive edge.
The Guru
This year's BIFM Lifetime Achievement Award went to Martin Pickard. Simon Iatrou spoke to the FM Guru to find out what a lifetime in facilities management looks like.
Event Horizon
Each year, Alex Beaumont and his team provide food for some of the biggest events on the British social calendar. Simon Iatrou asks Sodexo Prestige's man what it takes to make sure spectators are always well fed.
Changing for the Better
Andy Fry moved across from Initial Facilities to Interserve when the latter bought the former last year. In this interview, he tells Simon Iatrou about the post-acquisition changes he's trying to make.
Filling a Gap in the Market
Chris Kenneally believes there is space to exploit in the facilities management market. He spoke to Simon Iatrou about Cordant Group's ambitious new plans for growth.
Service Management 3.0
What does it take to become a great service organisation? Richard Sykes talks to Simon Iatrou about ISS's journey, both locally and globally.
A Commercial Guide to Saving the Planet
When it comes to reducing carbon a commercial brain is just as important as an environmental conscience, Keith Pedder tells Simon Iatrou.
Gaining Energy
Juergen Kulka tells Simon Iatrou why energy is becoming an intrinsic part of integrated facilities management.
Noodle Fatigue and Other Food Service Challenges
i-FM's Editor, Simon Iatrou, recently took a trip to Sky HQ in West London to meet Rob Fredrickson, the man responsible for feeding 8000 hungry stomachs.
Brand Ambassadors
How do you engender staff loyalty in an organisation? Simon Iatrou finds out from Angela Williams how Sodexo has been engaging with its employees in a new and refreshing way.
Entering a World of Pane
Ian Whittingham explains how a lengthy career in facilities management has helped him apply customer-centric practice within a specialist glass repair and maintenance business.
Servest and The Three Bears Principle
Rob Legge and Andrew Sugars tell Simon Iatrou why being somewhere in the middle is just right.
A Clear Line of Site
Just why has iSite's brand of 'building intelligence' made such an impression on the facilities management community? Martin Ward and Graham Perry tell Simon Iatrou it's because their message of convergence is only now being taken seriously.
The Exit Interview
After more than two years as CEO of PHS, Gareth Rhys Williams is stepping down, proud of the progress the workplace services provider has made in his tenure. Simon Iatrou asked him to reflect on the journey.
Landmark FM
Incentive FM's Martin Reed tells Simon Iatrou why his organisation feels at home managing some of London’s most prestigious buildings.
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