i-FM Interviews
ABM UK&I: an update
Richard Sykes hit the ground running when he arrived at ABM last spring. Development has been the theme, and his enthusiasm is as strong as ever.
Making a pivot look like a pirouette
Personally speaking: Debra Ward in conversation with editor, PR consultant, writer and bookshop owner Cathy Hayward.
On the road to sustainability
In September, Sodexo hit the headlines with plans to impose a net zero deadline on suppliers. Bold, ambitious and entirely sensible, all at the same time.
Preparing for the future
The UK security industry is a prime example of a sector in transition - slow-motion perhaps, but one with the potential to explode into rapid change.
From captain to CEO
Personally speaking: Debra Ward in conversation with Sue Asprey Price, EMEA CEO Work Dynamics, JLL.
Hospitality + service + property = experience
Personally speaking: Debra Ward in conversation with Siobhan Jared, senior customer experience manager for the King’s Cross development.
Driving change forward
In an uncertain market environment, optimal alignment between customer and service provider is a constant challenge.
Charting a path to success
Theresa Bell, chief commercial officer at Arcus FM, now has a second job: CEO of the Trios Group.
Knowing what you’re good at
Anabas is ‘laser-focused’ on the corporate office market, says managing director Alistair Craig - and that’s paying off.
Everyone together
Churchill Services is the £360m soft services specialist that has transformed to be majority-owned by its employees. Fiona Perrin met its CEO to hear the story.
The OCS Group: progress report
Six months into one of the biggest mergers FM has seen in years, we went back to speak with CEO Rob Legge.
Finding ingenuity in desperation
Personally speaking: Debra Ward in conversation with Steph Douglas, founder and CEO of Don’t Buy Her Flowers.
The forecast: sunny with an outbreak of opportunity
So, Richard Sykes is back. After a two-year diversion in the infrastructure industry, he has now returned to FM and the outlook is entirely positive.
Director of happiness
Personally speaking: Debra Ward in conversation with Deborah Rowland, director of public sector affairs at Sodexo.
Evolving a better solution
Recruitment is on every FM’s problem list, especially if you are a supplier of labour-intensive soft services.
Bringing up baby
Andrew Hulbert set up Pareto FM from his bedroom. Today, his baby is a £50m business and he is vice-chair.
Calm, collaborative, considered & considerate
Personally speaking: Debra Ward in conversation with Katy Dowding, newly appointed president and CEO of Skanska UK.
Man and machine
Everyone talks about the critical role of technology in FM. But Bellrock CEO Paul Bean is making it his mission to put tech at the centre of the company’s offer.
Getting tech right: a masterclass
Andrew Targell is an expert on the tech that transforms FM. Fiona Perrin met him for key insights on how to deliver projects that drive business purpose.
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Which way forward?
What better candidate for a workplace transformation case study than Which?
The cherry on the parfait
If FM wants to prove its role, it’s time to put employee experience first, workplace specialist Debra Ward tells Fiona Perrin.
Man on a mission
Robe Legge is in his element: the deal is done. We’ve got the business back, he says with real satisfaction.
Flexspace: finding a place in corporate thinking
We talked with flexspace expert Kurt Mroncz to find out how this concept went from maybe to mainstream in corporate real estate strategy.
The business of happiness
Atlas has built a UK top 20 player on the concept of ‘creating happiness’. Fiona Perrin met Chris Wisely, Group MD, to hear what that means in practice.
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