That's the statement that stuck with me from Wednesday's Smartworking Summit, the latest in the series organised by consultancy Quora and this time focusing on AI in the workplace.
It was the best of times. It was the worst of times. It was the age of wisdom. It was the age of foolishness. Sometimes it can indeed be hard to tell where you and others actually are.
I'm usually the interviewer not the interviewee. Being the one questioned is an unusual experience for those of us on the media side of the business; but it can bring a new perspective to the issues.
Outsourcing has always been a touchy subject. It’s a good, sound business practice, widely used and time-proven; but it can also be an easy target for criticism, a magnet for hot-button claims around jobs, costs, quality, accountability and more.
Videos of dogs doing tricks are always cute. But what if those dogs are actually quadrupedal robots that can open doors?
Last week, i-FM reported that support services firms on the FTSE index announced more profit warnings than any other FTSE-listed companies in 2017. But why is this so?
I’m not talking about Carillion going into liquidation or the recent news that Capita saw its share price plummet due to a profit warning, adding to market uncertainty and another knee-jerk reaction to the idea of outsourcing.
In over 20 years of being a part of the FM industry I don’t think I have ever seen so much change taking place in one period of time, and with such potentially fundamental implications.
Welcome to 2018, the year that is likely to see profitability at facilities management companies coming under more pressure than perhaps ever before.
Negativity sells. We live in a moment when this observable truth feels more acute than ever.
While it seems almost unfathomable now, more than 2,000 years ago the Greek philosopher Plato was warning his peers of the dangers the written word posed to intellectual society.
Crisis may be too strong a word. Challenge might be a better description for the array of workforce issues that seem to be looming up on the horizon for facilities management.
By far the most memorable session of this year’s Workplace Trends conference was a simulated court scene in which the issue of flexible working was put on trial.
Brand is a simple word for a simple concept with which we are all familiar. Everything for sale is branded but the concept extends far beyond that, even to 'personal brands'. Labelling stuff has its advantages in a busy world.
Not since the end of the Cold War has the future seemed so uncertain. Faith in age-old institutions is dwindling and the global hegemony feels a little less stable.
The ultimate aspiration for any FM function is to align itself with an organisation's core business. This is a sound bite facilities management professionals hear often.
Is this the most important goal in facilities management? Has value become the key deliverable and success in delivering it the key message for the industry?
The head and the gut are often presented as antagonistic anatomical forces that compel a person to act either on reason or emotion. Yet science tells us that this is a false dichotomy.
If there was ever a thing that might be needed it's probably a review of modern working practices. If there was ever a thing that might be difficult to do, it's probably a review of modern working practices.
I have been fortunate enough to meet some innovative leaders in their inspiring corporate offices over the past couple of weeks. All very different businesses, but they do have one big thing in common: a clear commitment to their people.
Buried beneath the clamour of the snap election and its surprising results last week was a story about something called the Naylor Review.
Facilities management is nothing if not a place of change. Policies, practices, expectations and FM companies themselves shift and develop. Could one, Mitie, in the headlines as much for bad news as good in recent weeks, be showing us the way forward?
I realise not everyone finds the history of FM as engaging as I do, but it is nevertheless interesting, instructive and occasionally surprising.
There was a brief but spirited Twitter discussion last week in which some highly experienced FM players debated the relationship between workplace and facilities management. The two are grappling for primacy at the moment, at least in some quarters.
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