News on 2 November 2000

Redfern's move

For the second time Prue Redfern's career move has got the world of FM talking. Her decision to leave Dalkia Workplace Services to join architects Gensler (see News story) recalls her high profile move in 1997, from what was then Procord to Symonds FM, since absorbed into Dalkia.

However, those who thought this marked a bid by the international architectural firm for the facilities management market must think again. "They're buying my general management skills, this is definitely not a facilities role," Redfern told i-FM. She has relinquished active management of DWS with immediate effect and will take up the role of Chief Operating Officer with Gensler from January next year.

Prue Redfern

She would not be drawn on her reasons for leaving Dalkia, beyond saying that she'd taken development of the business as far as she could in the circumstances. The opportunity with Gensler came about through Redfern's connection with Broadgate, she was deputy MD of Broadgate Estates before moving to Procord.

With almost 2000 staff Gensler offers a wide range of services (the list includes 'facility management') through more than 20 offices in the US. The firm also has a London office and a smaller presence in Amsterdam. It is looking to expand in both Britain and other European markets. Gensler bought a 21 strong team from its New York office to London to work on offices for Credit Suisse First Boston at Canary Wharf.

According to Redfern, Gensler is already bigger in the UK than the business she headed at Dalkia and she was attracted by their clear strategy: "They have a strong blue-chip corporate client base, they've recognised that they need to separate the business and creative aspects and have created this new post to drive that forward."

Although a partnership, Gensler is run by a council and small management committee. Redfern will be responsible for the UK and strategic moves into continental Europe where her experience will be invaluable.

Her departure and the subsuming of the FM business within a technical services operation appears to mark a clean break with the concept of facilities management as a stand alone business at Dalkia and within Vivendi, its parent company.

Richard Byatt

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