News on 28 February 2001
The Construction Best Practice Programme (CBPP) has issued the second company profile in its series of 15 – construction company Featherstone’s profile - which demonstrates how best practice can be implemented successfully within an organisation (see News story).
Featherstone’s approach includes outsourcing for expert help, conducting internal market research, implementing a programme of improved internal and external communications and creating a stronger customer and staff care system.
Director Kim Featherstone said: “There are plenty of people and organisations out there who can help you set your direction and run an improvement programme, as long as there is an internal commitment to change and improvement.”
