Facilities management lives! This was the verdict of yesterday's
final debate at World Workplace Europe in Glasgow. Delegates were asked
to consider the rather surprising proposition for a professional conference:
'Is there a market for facilities management or is it dead?'
The opposing viewpoints were put by Duncan Waddell of consultants FM Intelligence
and Martin Pickard, Head of Property at BT Cellnet, before contributions
from the floor were invited. The debate was chaired by Anne Lennox of
Johnson Controls.
L-R Anne Lennox, Duncan Waddell and Martin Pickard
Duncan Waddell declared that there is certainly a developing
and changing body of knowledge which characterises FM, although he was
less sure that the name would survive. However, he warned against prejudice,
ignorance and shortsightedness.
The 'new' economy will wreak fundamental change on FM said Martin Pickard:
"Clicks not bricks is wiping out buildings, technology is wiping
out many services." He also warned that other professions
HR, IT, finance - were looking to occupy the FM space, concluding: "FM
is dead, long live resource management!"
Several delegates could not contemplate competition from dot.coms for
many physically delivered services. Andrew Carter of FMConnect said that
as social animals, human beings will always want to meet and to belong.
FM was integral to providing and supporting the spaces where this could
happen. He suggested that FM might move into the home market, providing
a wide array of services for time-poor individuals.
Ian Cordery, Head of Facilities at Middlesex University, was adamant:
"FM is dead, it was never really born. Conference audiences agonise
at length over definitions and few people understand what we do. The profession
should re-invent itself."
Comments from both Dutch and German delegates revealed that in those countries,
facilities management is a brand name - left untranslated (or perhaps
impossible to translate).
Hugh Henderson, Business Service Manager with Scottish Enterprise, probably
expressed the thoughts of many delegates who have lived and worked through
the ten years since FMs last met in Glasgow: "FM is experiencing
a mid-life crisis and needs a dose of corporate Viagra!"
Those who believe there is still life in FM outnumbered their opponents
six to three.
In any event, European FMs will have plenty of opportunities to debate
these questions next year, with three events to choose from: the annual
BIFM conference, a new and separate EuroFM event in Seville and World
Workplace Europe 2001 to be held in Innsbruck.
- Look out for the full review of World Workplace Europe 2000, coming
to your screen soon!
Richard Byatt
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